At Enotika, customer satisfaction is important to us. We want you to have a positive shopping experience when purchasing products from https://enotika.com/.

This Returns & Refunds Policy explains the conditions and procedures for requesting a return, replacement, or refund for eligible purchases made through our website.

1. Return Eligibility

You may request a return or resolution if your order meets the applicable return conditions.

To help us review your request, please ensure that:

• You contact us within 7 days of delivery.

• You provide your order number and relevant purchase details.

• The product is unused, unopened, and in its original packaging, where applicable.

• You provide photographs or other evidence if the product arrived damaged, defective, or incorrect.

Return eligibility may depend on the product type and the reason for the request. All requests will be assessed in accordance with applicable consumer protection laws.

2. Non-Returnable Products

For hygiene, safety, or product-quality reasons, certain products may not be eligible for return once opened or used, where permitted by law.

Other exclusions may apply to products specifically identified as non-returnable before purchase.

These exclusions do not affect any rights you may have under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

• Your order number.

• A clear description of the issue.

• Photographs of the product and its packaging, where applicable.

After reviewing your request, we will inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

4. How to Request a Return

To request a return or refund, follow these steps:

1. Contact our customer support team at mail@enotika.com.

2. Include your order number and the reason for your request.

3. Provide supporting photographs or information if required.

4. Wait for our team to review your request and provide return instructions, if applicable.

5. Follow the instructions provided to complete the return process.

Please do not send products back without contacting us first, as we may need to confirm the return address and procedure.

5. Refund Process

Once an eligible return is received or otherwise verified, we will review the request and notify you of the outcome.

If your refund is approved:

• The refund will generally be issued to the original payment method, where possible.

• Processing will normally begin within 5–10 business days after approval.

• The time taken for the funds to appear in your account may depend on your bank or payment provider.

If additional information is required, we will contact you to help complete the process.

6. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and the circumstances of the order.

• If an item is damaged, defective, or incorrectly supplied, we will explain the appropriate return or resolution arrangements.

• For other eligible returns, the customer may be responsible for return shipping costs where this is disclosed and permitted by law.

Any applicable charges or requirements will be communicated before the return is completed.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at mail@enotika.com.

Cancellation may be possible before an order is processed or dispatched. Once an order has been shipped, cancellation may no longer be available, and the applicable return procedure may apply.

Any refund for a successfully cancelled order will be processed in accordance with our cancellation procedures and applicable law.

8. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, you may contact us to request a replacement or another appropriate resolution.

Exchanges for other reasons may depend on product availability and our applicable policies.

We will communicate the available options after reviewing your request.

9. Refund Exceptions

A refund may not be available for a return that does not meet the applicable eligibility conditions, except where a refund or other remedy is required by law.

We will review each request fairly and communicate the reasons for our decision where appropriate.

10. Changes to This Policy

Enotika may update this Returns & Refunds Policy from time to time to reflect changes in our business operations or legal requirements.

Any revised version will be published on this page with an updated date. Changes will not remove any mandatory rights available to customers under applicable law.

11. Contact Us

If you have questions about returns, refunds, or replacements, please contact us:

Website: https://enotika.com/

Email: mail@enotika.com

Please include your order number in your message so our team can assist you efficiently.

Thank you for shopping with Enotika. We appreciate your trust and the opportunity to resolve any concerns you may have.