At Enotika, we aim to provide a smooth, reliable, and convenient shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products from https://enotika.com/.

1. Order Processing

Orders are processed after successful payment confirmation or order verification, where applicable.

• Orders are generally processed within 1–3 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• Processing times may vary during sales, promotions, or periods of high order volume.

• You will be notified if an unexpected delay significantly affects your order.

2. Shipping and Delivery Times

Delivery times depend on your delivery location, shipping method, and courier service.

Estimated delivery timelines will be displayed at checkout or communicated through our order updates, where available.

Please note that delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the eligibility requirements and conditions specified in the relevant promotion.

4. Order Tracking

When tracking is available, we may provide a tracking number or shipment confirmation through email or another available communication channel.

You can use the tracking information provided by the courier to check your shipment’s progress.

Please allow some time for tracking information to become available after your order has been dispatched.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

If you notice an error in your delivery address, contact us as soon as possible at mail@enotika.com.

We will try to update the details if the order has not already been processed or dispatched. Changes cannot be guaranteed once an order is with the courier.

6. Delayed or Missing Deliveries

Although we work to ensure timely delivery, unexpected delays may occur due to courier operations, weather, public holidays, customs procedures, or other external factors.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number. We will make reasonable efforts to investigate the shipment and assist you.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly at mail@enotika.com.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and its packaging, where applicable.

We will review your request and explain the available resolution in accordance with our Returns & Refunds Policy and applicable law.

8. Delivery Attempts and Undeliverable Orders

Please ensure that someone is available to receive your package when required by the courier.

If delivery fails because of an incorrect address, an unavailable recipient, or other delivery difficulties, the courier may attempt redelivery or return the package to us.

Any additional shipping arrangements or charges will be communicated where applicable and permitted by law.

9. International Shipping and Customs

If international shipping is available for your destination, additional customs duties, import taxes, or other charges may apply depending on local regulations.

Unless otherwise stated at checkout, customers are responsible for applicable import charges imposed by the destination country, subject to applicable law.

International delivery timelines may vary because of customs inspections and local delivery arrangements.

10. Changes to This Policy

Enotika reserves the right to update this Shipping & Delivery Policy when necessary to reflect changes in our shipping arrangements, business operations, or legal requirements.

Any updates will be published on this page with a revised date. Changes will not override rights that customers have under applicable law.

11. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Website: https://enotika.com/

Email: mail@enotika.com

Please include your order number when contacting us about a shipment so we can assist you more efficiently.

Thank you for shopping with Enotika. We appreciate your trust and look forward to serving you.